H&R Block Product Refund Update

Still waiting…..

I requested a refund from H&R Block for the cost of their software program on 3/30/15, because of the program’s inability to handle the self-employed health care deduction for taxpayers who are buying off the exchange.   I had purchased and downloaded the software directly from H&R Block on 12/30/14.

I was initially told that my request needed to be handled by their “escalations” or 3rd tier refund department, and my request would be handled within 48-72 business hours. However, no refund — I called today to inquire and was told that that my request was still in the queue and the escalations/3rd tier refund had not yet responded; that no time frame could be promised; and that once the refund request was processed, it could take 4-6 weeks for the refund to be provided.  I also had to wait on hold for about 2 hours for my call to be answered.

Fortunately, my credit card company is much, much nicer.  I contacted them to register a dispute over the credit card charge. No hold time at all.  They promised gave me an immediate “temporary” credit to my account. They will give gave the merchant (H&R Block) three calendar days to respond to the dispute, and then issue issued a chargeback. They immediately credited my account with the full amount pending resolution of the dispute, and charged the amount back to H&R Block 5 days later.

So at this point, it looks like I’ve got my money back, whether or not H&R Block agrees.

I’ve also e-filed all my taxes with TurboTax.

_____

Update, May 2015:  H&R Block did also send me a paper refund check for the cost of the software, which arrived in late April. As I had already received the value of the refund when my credit card issued the charge back, I did not deposit the H&R Block check.   But basically, they did what they said they were going to do, but it took longer than I was willing to wait.

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Tax Software Update

Calculation of self-employed health insurance deduction & advance premium health credit:

TaxAct:   MAYBE(?). Calculates using IRS iterative calculation

TurboTax:  MAYBE (?). Calculates  using IRS iterative calculation

HRBlock:  FAIL.  After install of 2/12/15 update, software reports:

Since you’re claiming the ACA premium tax credit and the self-employed health insurance deduction, you’ll need to get our next update to complete our return.

You must fix this problem before filing.

Next expected update: March 12, 2015

(Based on individual, anecdotal reports. One user reports differing results from TaxAct vs. TurboTax)

Anthem Blue Cross

Anthem Blue Cross  is slowly getting its provider network information updated, by posting raw lists of providers for various states. Anthem is a “multi-state” provider under ACA, which means that it has made the commitment to provide policies in all 50 states within the next 4 years.

You can check this page regularly to see whether a list for your state is ready, and to download and review these lists: