In this state, you have only two options if you want an ACA-compliant health insurance policy: Blue Cross/Blue Shield (“BCBS”) and Coventry.
Correction: If you live in one of the 39 counties that Coventry covers you have two options. In the other 61 counties in N.C., you have only one option: BCBS.
But you can’t get a subsidy through BCBS because their website can’t connect to healthcare.gov, and I’ve been told you can’t even get a quote from Coventry. I’ve heard that some people have managed to set up an account at healthcare.gov but I’m not one of the lucky few, and I’ve tried maybe 20 times by now.
Also, cms.gov is supposed to allow me access as a certified agent in the FFM (Federally Facilitated Marketplace). I can’t get that website to work, either. I sent them an email requesting help on Sept. 27.
That’s 23 days ago. Yesterday I got a nice email from them, again:
We are writing to follow up on your inquiry to the FFM Producer and Assister Help Desk. We wanted to inform you that we are actively working to investigate and address the issue you raised. We appreciate your patience. We are committed to providing you with a response as soon as possible.
Isn’t that nice! They’re actively working on it!
But here’s the bottom line:
AFTER THREE WEEKS NOT ONE PERSON IN NORTH CAROLINA CAN OR HAS SIGNED UP FOR A SUBSIDIZED, ACA-COMPLIANT HEALTH INSURANCE POLICY.
I’m a licensed health insurance agent, and I can’t help anyone get affordable health insurance. I’m going to a big networking event today, but I feel like I’m marketing a service that DOES NOT EXIST. It’s embarrassing, to say the least.
The websites simply don’t work. They’re going to have to start again from scratch and rebuild this thing, and it’s going to take months before it works properly.
President Obama is supposed to be the chief executive of this great nation. He needs to make the Affordable Care Act work, or it’s going to be a failure.
Today he’s going to be giving a big speech about the ACA at the White House. Instead, he should give a big speech to the Canadian company that messed this up beyond all recognition.
Get the marketplace working, Mr. President, because the time for excuses is OVER.