Here in California, one cause of confusion and frustration is the lack of adequate information about which doctors and facilities are included on each insurer’s plan. The bottom line: that information was not ready for dissemination when the exchanges launched on October 1.
I don’t know if this is true for other state exchanges but I assume that the problem may be widespread.
Covered California has announced that the composite (all carrier) provider directory will be available on Monday, October 7, 2013
Anthem Blue Cross/ Blue Shield has a notice on the home page of its website that says that they are updating their online list of doctors and hospitals and that we should wait until “next week.” An Anthem sales agent told me that “next week” might mean Tuesday, October 8th. At least that is what the agents were told in a meeting.
Blue Shield of California doesn’t have any friendly notices on its website, but an agent confirmed to me last week that the directories for the new plans are not yet up to date.
In my opinion, the insurance companies had plenty of time to plan and they should have had all of this information assembled and ready to go a month ago — but they didn’t. So just chill. There’s plenty of time. Wait until you are certain that the directory is completely up to date before you sign up. Unless you are a Kaiser Permanente patient (or want to be one) — then (I think) you will have the same network as always. But you might just want to give them a call to be sure.